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QUALIT Y JANUARY 2024
 Quality Pulse







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 Latest News, Trends & Updates
 L at est N e w s,  T r ends & U pdat es   Boeing’s Urgent Reminder
                 Boeing made an industry-wide announcement when it designated a special
                 advisor to revamp its quality management system. Following another 737
 The Arms Race in Quality Management
 The  Arms R ac e in Quality M anagemen t  Max disaster, in which a president of the airline raised serious concerns
                 about quality control, this decision was made. The company’s resolve to
 While certain businesses, like Boeing, struggle with quality control,   increase the number of 737 MAX 9 inspections is a clear indication of how
 other  industries  are  moving  forward.  An  arms  race  for  excellence  in   important quality management is in manufacturing. The ramifications are
 the sector is heralded by RSI’s announcement of the leaders of its 2024   obvious: poor quality can destroy a company’s reputation in the marketplace
 Quality Assurance Committee and CSU’s recognition for excellence in   in addition to downing aircraft.
 quality management. There is also a growing need for personnel skilled
 at navigating the complexity of QMS, as seen by the rising demand for
 training and certification.



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                                           The Pioneer
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                                                            in Quality C
                                      AI: The Pioneer in Quality Control
                                      AI:
                 The  incorporation  of  AI  and  machine  learning  into  quality  assurance
                 procedures is a noteworthy trend. Software development and IT are not
 The R ole o f  B ig Dat a in Pr edictiv e M ain t enanc e  the only industries embracing technology. The pharmaceutical and medical
 The Role of Big Data in Predictive Maintenance
                 device  industries  are  also  heavily  reliant  on  adhering  to  strict  quality
 The  key  difference  between  preventive  maintenance  and  predictive   standards such as ISO 13485. The deliberate steps businesses are taking to
 maintenance  is  that  the  latter  means  completing  maintenance  only   leverage AI for software testing and predictive quality control.
 when  needed, as  opposed  to  scheduled  intervals.  With  Industry 4.0,
 manufacturing  data  will  allow  us  to  gradually  replace  preventive
 maintenance with predictive maintenance, but can we go further than this?
 Here, Miron Shtiglitz, VP for Product and Delivery at quality inspection
 specialist QualiSense, forecasts a future where data from inspection not
 only underpins maintenance schedules, but informs the very design of the
 product itself.

                            Global Quality in M        anuf  acturing S    urv  ey R  e v eals
                            Global Quality in Manufacturing Survey Reveals
                                       Dramatic Rise in Product Recalls
                                       D r amatic R    ise in Pr  oduct R   ec  alls
                 ETQ, part of Hexagon, has revealed results of its global survey, The Pulse
 Pr ospectiv e Outlook: I mplic ations and S uggestions  of Quality in Manufacturing 2024. The survey found that the vast majority
 Prospective Outlook: Implications and Suggestions
                 of  respondents  (73%)  have  had  a  product  recall  in  the  past  five  years,
 To  prevent  quality  crises,  firms  need  to  work  hard  at  incorporating   with  financial  costs  reaching  $99.9M  in  the  U.S.  alone  for  each  recall.
 contemporary QMS solutions in the short term. In the middle term,   Respondents also cited additional negative consequences of product recalls,
 the  emphasis  will  probably  move  to  maximizing  AI’s  capability  while   including damage to brand reputation, delayed product introductions, plant
 maintaining a human component in quality control. In the long run, we   shutdowns and personnel lay-offs.
 should anticipate a rebirth of quality assurance procedures, with AI and   The  Pulse  of  Quality  in  Manufacturing  2024  survey  was  conducted  on
 machine learning at the forefront of innovation and productivity.  behalf of ETQ by research firm Censuswide. More than 750 quality leaders
 To sum up, the most recent advancements in quality management serve as a   and related project managers at manufacturing firms across the U.S., the
 stark warning to companies: adapt or face becoming obsolete. The message   U.K.  and  Germany  were  asked  about  the  quality  trends,  initiatives  and
 to company executives is clear: put money into technology and training   current status of quality in their enterprise organizations.
 and give careful consideration to putting in place a strong QMS. Watch this
 space for further insights that will help you maintain operational excellence
 at the forefront of your organization as this quarterly series tracks the state
 of quality management.




                                                                    Department of Industrial Quality Management
 Department of Industrial Quality Management
 52  Department of Industrial Quality Management                    Department of Industrial Quality Management   53
 General Sir John Kotelawala Defence University                           General Sir John Kotelawala Defence University
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