Page 23 - QUALITY MAGAZINE_Volume 02 (Issue II)_Web Ready File (1)

QUALIT Y JANUARY 2024

If there are issues, how do you suggest Are there any specific suggestions to
Q4Q4 to improve the present systems in Q6Q6 add to the work you are involved in to
Sri Lanka? make your work more effective to the
As I have said, one of the biggest problems we have general public?
with our legal system is the long time it takes to hear We know that many people are calling for a system
cases. One of the ways this issue can be resolved is change. I do agree that a system change is necessary
by appointing more judges, which would reduce the for Sri Lankan society to really improve quality and
backlog of cases and allow cases to be heard more productivity by addressing deep-rooted issues. By
quickly. Having specialized courts for cases in family law, doing this, we can create an environment that fosters
commercial disputes etc. can also reduce the burden on sustainable development and innovation. We must have
general courts. a stable economic system that guards against economic
fluctuations, high inflation, and debt crises. I believe that
Technology can be used to make court procedures more educational reform is important as we need to align our
efficient and reduce delays. Digital solutions can reduce educational system with industry needs. There should
paperwork and streamline procedures. Virtual hearing be an increased focus on STEM education and vocational
can be used to reduce the physical presence in court and training. We also need improved infrastructure
make the process more efficient and convenient. Data development and less bureaucracy and red tape.
analytics are useful for identifying bottlenecks in the
legal system and speed up the process. In addition, we By implementing comprehensive reforms in these areas
can have e-filing systems and online legal resources to as well as governance and the regulatory framework,
improve efficiency and enhance productivity. Sri Lanka can improve the quality and productivity of
its society, leading to a more prosperous and resilient
I would also recommend increasing public awareness. future.
This can be achieved through community outreach
programs that can identify legal issues in communities
and provide the required assistance. The public can also According to your own judgement,
be educated about their legal rights and the availability Q7Q7 how do you see the productivity and
of legal remedies. quality of Sri Lankan people?
One of the biggest hindrances to productivity is our I think the attitude of the Sri Lankan people needs to
complex regulatory and administrative processes, so they change to some extent in order for our productivity
must be streamlined. Regulations should be revised and and quality to improve. For example, we can see many
simplified so that they do not affect business operations. people rushing to their offices in the morning. But this
This will also improve compliance and reduce costs. We is only to place their fingerprint on time as, once that is
also need to have strong anti-corruption policies to done, some of them do very little work. Of course, there
promote accountability and build public trust.
are many people who do work hard. But I think there
can be more emphasis on efficiency, discipline and hard
work. If we can inculcate these values in more of our
How do you contribute personally workers, we will be able to greatly improve our results
Q5Q5 for the enhancement of Quality and and become more competitive with international labour
Productivity in Sri Lanka? forces.
As a lawyer, I have contributed to the enhancement
of quality and productivity in Sri Lanka by advocating
for better laws and policy reform that would promote TECHNOLOGY can be used to make
business efficiency while protecting consumer rights. I court procedures more efficient and
have also sought to promote corporate good governance reduce delays.
and adherence to high ethical standards by advising
companies on best practices. Digital solutions can reduce
As the President-Elect of the Organization of paperwork AND streamline procedures.
Professional Associations of Sri Lanka (OPA), I have
engaged with policymakers to advocate for policies that Virtual hearing can be used to
improve professional standards, and productivity. By
organizing workshops and seminars on diverse topics reduce the physical presence in court
such as financial literacy, legal rights, healthcare, and
technology, I have encouraged the development of & make the process
knowledge among members and the general public.
I have also sought to foster collaboration between more efficient and
different professional associations to tackle common convenient.
challenges and create interdisciplinary solutions.

Department of Industrial Quality Management
Department of Industrial Quality Management
20 Department of Industrial Quality Management Department of Industrial Quality Management 21
General Sir John Kotelawala Defence University General Sir John Kotelawala Defence University