Page 37 - QUALITY Magazine (Volume 03 - Issue I)

In today’s globalised economy, the integration of Dimensions of Quality in
quality management and supply chain efficiency
is pivotal for the success of businesses, industries, Supply Chains
and entire economies. Quality, once perceived as
a final attribute of products, has evolved into an 01. Product Quality
overarching principle that permeates every stage Represents the degree to which a product meets
of the supply chain. Similarly, the effectiveness of design specifications and customer expectations.
supply chains is now evaluated not just by cost- - Includes attributes like durability, safety, and
efficiency or speed but by the quality of processes, reliability. - Example: In the automotive industry,
products, and outcomes. This article explores rigorous testing ensures vehicles meet international
the multifaceted role of quality in supply chain safety standards.
management (SCM) and its impact on economic
growth, sustainability, and innovation. It also 02. Process Quality
provides actionable strategies for integrating Focuses on the efficiency and reliability of activities
quality across the supply chain, ensuring resilience such as manufacturing, logistics, and procurement.
and longterm success. Understanding Quality in - Tools such as Lean principles and Six Sigma
the Context of Supply Chain Management “What methodologies enhance process quality by reducing
Is Quality”? Quality is traditionally defined as the defects and waste.
ability of a product, service, or process to meet 03. Supplier Quality
or exceed customer expectations. In supply chain
management, quality is a more expensive concept, Evaluates the performance of suppliers in delivering
encompassing every activity from procurement to consistent, high-quality inputs.- Involves audits,
logistics that influences the final product or service. certifications, and collaborative improvement
programs.
04. Service Quality
Includes pre-sales and post-sales services, such as
Key aspects include: timely delivery, customer support, and problem

Raw Material Quality resolution. - High service quality strengthens
The foundation of all downstream processes. customer loyalty and market competitiveness.

Process Quality 05. Sustainability Quality

The consistency and efficiency of operations. Ensures compliance with environmental, social, and
ethical standards. - Responds to consumer demand
Service Quality for eco-friendly and socially responsible practices.

The reliability and effectiveness of service
delivery.