Page 26 - QUALITY Magazine (Volume 03 - Issue I)

Regulatory Penalties and Legal Risk and on the other hand some negative standards
For example, in industries such as pharmaceutical, within an organization erode the culture. Lesser
aerospace, automotive, and food production, it is morale can be for the current operations as well
dangerous to have quality deficiencies since this may as for the creation of new solutions since people
attract legal and regulatory fines. Failure to conform will be less willing to contribute to it. To maintain
to the specified codes stifles the business since it an optimum organizational climate, organizations
may lead to cases being filed by and against the should incorporate a culture that enhances quality
firm, fines, or sanctions by regulatory organizations as well as the identity of employees with quality
which all affect the financial structure and the very ideals as well as responsibilities of providing quality
existence of the firm. Legal sanctions also have products and services (Radu, 2023).
implications on the wallet and work to erode the
reputation of a brand because they trigger worry Strategies to Mitigate Quality Lapses
over safety and compliance with quality measures. It becomes crucial to manage quality issues so
Research indicates that quality risks associated that organizations aspiring to maintain brand
with law exist in the sectors that are undergoing integrity, customer loyalty, and productivity goals
regulation for providing safety and quality standard work towards achieving them. The first strategic
compliance. When such organizations continue to be approach is to Adopt Sound Quality Assurance
punished they might lose their license to operate or and Control. It means that quality assurance in
find themselves subjected to very serious regulatory businesses is devised quality controls that define
measures. Thus, companies are recommended testing procedures to identify defects in its infancy.
to pay significant attention to compliance and Hence, consistent testing helps to eliminate
integrate the systems that would correspond undesirable occurrences that lower product quality
to the requirements of the respective industry and result in costly recalls.
into their management systems. Implementing Another critical approach that is considered when
regular audit and compliance training programs designing the QMS is to create Customer-Centric
for employees prevents organizations from being Feedback Loops. Building properly defined paths
subject to regulatory action. By compliance with means that companies have channels where
legislation, not only legal risks for the company are customers feed them with such types of issues.
avoided but also the public’s trust is gained, the Answering feedback in real-time also has the effect
brand is authorized, and, consequently, the long- of not only eliminating additional problems but also
term sustainable development of the enterprise is returning the customer’s trust and interest in the
encouraged (Andreisová, 2016). product through commitment.
Employee Training & Product Knowledge or
Lower Employee Morale and Productivity knowledge about the business is as important

Problems of quality are usually manifested as Customer Satisfaction. Sales staff and all other
in companies and have adverse impacts on staff that may come into contact with the physical
employees’ morale and productivity. When products require orientation on the quality
employees constantly interact with product failures standards and specifications of the products. When
or the absence of quality assurance measures, employees are well trained they are in a better
performance deteriorates mainly due to the position to maintain quality, identify possible future
frustrations of a lack of recognition. Constant problems, and ensure that customer quality needs
quality problems adversely affect the workplace of the company are met across all its customers.
climate and demoralize workers charged with the Lastly, companies can achieve what is called a
mandate to produce quality outputs since they feel continuous improvement culture by endorsing
that the organization is not serious about quality. techniques such as Lean and Six Sigma. It can be
Some pieces of research proved that positive remarked that these frameworks strictly deal with
standard in a company enhances workplace culture quality improvement which is an ongoing process