Page 64 - QUALITY MAGAZINE_Volume 02 (Issue II)_Web Ready File (1)

For Sustainable Future
UALITY
UALITY

Q Q

’’ Designed by Anuradha Dilshan (+94) 71 93 26810

Quality is an ongoing
process of building and

sustaining relationships

by assessing,

anticipating, and

fulfilling stated

and/or implied needs.

Department of Industrial Quality Management
Faculty of Built Environment & Spatial Sciences
General Sir John Kotelawala Defence University
Sri Lanka
70250