Page 44 - QUALITY MAGAZINE_Volume 02 (Issue II)_Web Ready File (1)
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QUALIT Y JANUARY 2024



















                 QUALITY TACTICS





                 TURNING SMALL ACTIONS INTO BIG WINS                                                                   QUALITY TACTICS


           QUALITY TACTICS
                           SMART Goal Setting: A Quality Perspective


            The SMART concept, which stands for Specific, Measurable, Achievable, Relevant, and Time-bound, is crucial in
            improving the quality and productivity of businesses. By setting Specific goals, businesses can ensure that everyone
            in the organization has a clear understanding of the objectives and what is expected of them. This clarity helps
            in aligning efforts and resources towards achieving the desired outcomes. Measurable goals enable businesses to
            track progress and assess performance accurately. Quantifiable indicators provide tangible benchmarks, allowing
            for data-driven decision-making and timely adjustments to stay on course. Achievable goals ensure that targets are
            realistic and attainable within the given constraints of resources and capabilities. Setting achievable goals prevents
            frustration and demotivation that can arise from unattainable objectives, fostering a more positive and productive
            work environment. Relevant goals align with the broader organizational objectives and strategic vision, ensuring
            that efforts contribute to the overall mission and add value to the business. This alignment helps in prioritizing
            initiatives and focusing resources on the most impactful areas, thereby enhancing productivity. Time-bound goals
            establish a clear timeframe for completion, creating a sense of urgency and promoting timely action. Deadlines help
            in maintaining momentum and preventing procrastination, ensuring that projects are completed efficiently and on
            schedule.
            Incorporating  the  SMART  framework  into  goal-setting  processes  allows  businesses  to  create  a  structured  and
            disciplined approach to achieving their objectives. It encourages accountability, as each aspect of the SMART criteria
            can be monitored and evaluated. This accountability fosters a culture of continuous improvement, where employees
            are motivated to meet and exceed their targets. Moreover, the SMART concept enhances communication within the
            organization by providing a common language for discussing goals and progress. Clear and concise objectives reduce
            misunderstandings and facilitate better coordination among teams. As a result, businesses can achieve higher levels
            of quality and productivity, driving sustainable growth and competitive advantage in their respective markets. By
            systematically applying the SMART criteria to their goal-setting practices, businesses can optimize their performance,
            ensure consistent quality outputs, and enhance overall productivity.





















                                                                                                                                                                                           Department of Industrial Quality Management
            Department of Industrial Quality Management
     42     Department of Industrial Quality Management                                                                                                                                    Department of Industrial Quality Management   43
            General Sir John Kotelawala Defence University                                                                                                                                       General Sir John Kotelawala Defence University
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